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Elements and Performance Criteria

1. Gather, convey and receive information.
   • Gather, receive and respond to verbal and written instructions with appropriate actions.
   • Convey instructions accurately.
   • Receive, interpret and confirm conveyed information.
   • Use questions to gain additional information and to clarify understanding, using appropriate communication transfer techniques.
   • Respond to work signage and other work health and safety (WHS) requirements with appropriate actions.
2. Use routine face-to-face communication.
   • Receive and respond to routine instructions and messages.
   • Follow workplace procedures for workplace requirements in communication with others.
   • Access and interpret information from a range of sources using a variety of communication modes.
   • Select and sequence information appropriately.
   • Complete verbal and written reporting.
3. Use visual communication.
   • Use visual communication that follows accepted industry practice or social conventions.
   • Obtain, confirm and acknowledge attention of communicating parties.
   • Clarify and confirm the intention of the visual communication at each step.
   • Question or visually cancel visual communication that is unclear or ambiguous.
   • Follow up instances of unclear visual communication to avoid repeated problems.
4. Participate in simple meeting processes.
   • Identify and follow meeting processes.
   • Seek responses and provide them to others in the meeting group.
   • Provide constructive contributions.
   • Identify and record meeting goals and outcomes.